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Support

Help & support

One team, one shared inbox — so nothing is lost when people are away.

Contact us

Email support@eqadclub.com for any question about your membership, a listing, or the platform. Please include your account email so we can find you quickly.

Our response commitment

We answer support requests within one working day (24 hours on working days). The inbox is a shared address monitored by the team, with holiday and sickness cover, so your request is picked up even when an individual is away.

Member dispute process

EQAD is a platform, not a party to horse sales: transactions are concluded directly between members. If a disagreement arises between members, we follow the same documented steps every time:
  1. Email support@eqadclub.com with a summary and any relevant dates, messages, or documents.
  2. We acknowledge within one working day and open a reference.
  3. We may ask each member for their account of events. We do not adjudicate the underlying sale, arrange vetting, or hold funds.
  4. Where our Terms of Use have been breached (for example confidentiality or acceptable-use), we may act on the account, up to suspension or removal.
  5. We record the outcome. For the sale itself, members remain responsible for their own contract and any independent legal advice.

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